Q: How do I take advantage of a promotional code?
A: If you have a promotional code then simply enter it at the checkout and any discount will be calculated automatically. Please note that only one promotional offer can be used at any one time and that these do not apply during Sale periods or on Clearance products that have already been discounted.
Q: Can I add to my order after checkout?
A: Yes, but please do email us or call straight away so that we can try and add any items to the original order before dispatch. You won’t be able to amend your original order on our website. If your initial order has already been dispatched, you will need to put through a second order, but do contact us to see if we can waive the second delivery charge.
Q: Can I change my delivery address?
A: Please email us or call as soon as possible after placing your order and we may be able to amend it for you before dispatch.
Q: Can I choose a different delivery address to the billing address?
A: Yes, it is possible to choose a different delivery address to the billing address. The first address entered at the checkout is the delivery address. The billing address will then default to this delivery address, but this can be edited to be different from the delivery address.
Q: Do you offer a gift wrap service?
A: Yes, we do offer a gift wrap service with a personalised card. Please select the gift wrapping option at the checkout. Gift wrapping is charged per item.
Q: If I send an item as a gift, will the prices be displayed on an invoice in the parcel?
A: If you add a gift message at the time of purchase, and delivery is direct to the recipient, we do not include an invoice. Confirmation of the order is emailed to the email address supplied when placing the order.
Q: Can I return an item that I received as a gift?
A: An item that was received as a gift can only be returned for an exchange. An email will be sent to the person who made the original purchase when the exchange is completed. Refunds can only be made to the original credit or debit card on which the gift was purchased.